Nearly 36 percent of the U.S. population rented their home or apartment in 2012, according to the U.S. Census Bureau. If you’re a property manager, you’re constantly looking to grab responsible house hunters and convince them to move in—and stay in—your building. Keeping tenants on a long-term basis costs you less money over time, as […]Continue Reading
Customer Service in Property Management
Letters to the Property Manager: Customer Service & the Maintenance Man
The maintenance team that a property management company employs is critical to the customer service and resident retention an apartment building. The attitude, demeanor, punctuality and friendliness of Mr. (or Ms.) Fix-It is often times the difference between a tenant moving out as soon as their lease is up or choosing to live at the […]Continue Reading
Letters to the Property Manager: The “best person for this kind of job”
We recently received this letter from a departing resident of our Ocean Breeze apartment community located in Torrance, Ca. Jim Masters, our residence manager, does a wonderful job to make sure that that his residents are happy from the day they move in until the day they decide to retire in South America. Thank you […]Continue Reading
Why is renting an apartment better than buying a house? Because of customer service!
There are many reasons to rent an apartment in stead of buying a home these days. One reason that is frequently overlooked is the customer service you receive as a renter from a property management company. Instead of having to find the right handy man, plumber, electrician, etc – one call or email to your property manager and the issue is on schedule for repair. As a renter, you do not have to worry about who is going to fix what and when and for how much – your property management has got you covered!Continue Reading