I had the pleasure of attending Multifamily Insider's webinar yesterday on resident retention in apartment buildings. The presentation was full of very useful research, facts and suggestions for the property management industry. In particular, I feel that the information in regards to maintenance requests and how they correlate to tenant satisfaction is very useful to property owners and managers. Check out the presentation below and have a great Friday! -Trevor
Resident Retention Rehab – The Cure For Reluctant Renewals
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