The maintenance team that a property management company employs is critical to the customer service and resident retention an apartment building.  The attitude, demeanor, punctuality and friendliness of Mr. (or Ms.) Fix-It is often times the difference between a tenant moving out as soon as their lease is up or choosing to live at the […]

If you have ever been in a pre-1940s New York City apartment building, you may have noticed the mind boggling array of pipes leading every which way possible.  The pipes shoot through corridors, up stairwells, down walls, ride on top of other pipes – all with seemingly no logic at all.  So what happens when […]

First Light Property Management Inc (FLPM) is proud to announce its newly formed relationship with the Magnolia Courts Senior Living Community located at 2552 Foothill Blvd, La Verne, California.  FLPM has been contracted as the exclusive 3rd-party management provider  for the 101-unit condo complex. Here is a quick description of our lovely new community: “Immerse […]

I recently read a blog on Property Management Daily entitled “6 Property Management Companies Using the iPhone QR Code Feature” and it set my mind motion with a host of questions:  Is the QR code technology going to be quickly surpassed with the next great reality integration marketing fad (going to way of the junk […]

Increase apartment rental rates in a recession? Preposterous, you say! Yes, it is – IF you have not been keeping up with the maintenance needs of your tenants and over all customer service.

I had the pleasure of attending Multifamily Insider's webinar yesterday on resident retention in apartment buildings.  The presentation was full of very useful research, facts and suggestions for the property management industry.  In particular, I feel that the information in regards to maintenance requests and how they correlate to tenant satisfaction is very useful to […]

Many of us in the property management field are seeing our