There are many reasons to rent an apartment in stead of buying a home these days. One reason that is frequently overlooked is the customer service you receive as a renter from a property management company. Instead of having to find the right handy man, plumber, electrician, etc – one call or email to your property manager and the issue is on schedule for repair. As a renter, you do not have to worry about who is going to fix what and when and for how much – your property management has got you covered!

Increase apartment rental rates in a recession? Preposterous, you say! Yes, it is – IF you have not been keeping up with the maintenance needs of your tenants and over all customer service.

I had the pleasure of attending Multifamily Insider's webinar yesterday on resident retention in apartment buildings.  The presentation was full of very useful research, facts and suggestions for the property management industry.  In particular, I feel that the information in regards to maintenance requests and how they correlate to tenant satisfaction is very useful to […]